ITIL® - Gerenciamento de Incidentes e Problemas (Parte 1)

ITIL® - Gerenciamento de Incidentes e Problemas (Parte 1)
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Rattan

Last updated October 25, 2016


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About the Author

The views presented in this article are solely my personal views. I advise all readers to exercise discretion while adopting for their benefit any views listed in this article or anywhere in the other articles. Equally importantly, wherever there is a difference or conflict in information presented in these articles & whats listed in PMBOK® guide or any other publication by the PMI® institute, the dispute must be resolved in favor of the information published by PMI®institute. Rattan is a PMP, ITIL v3 foundation, PGDBM certified astute management professional with 13 years + experience and core competencies in complex program management – Operations & Transition management. Currently he works at Wipro as Program & Service Delivery Manager.


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